Beyond the Headset

Beyond the Headset is a reflective and unapologetically honest series dedicated to confronting the internal challenges that have shaped—and sometimes undermined—the culture of 911 dispatch. While the public may not fully understand what goes on behind the headset, this series challenges us to look inward: at the ways we talk about our work, how we carry ourselves, and what it means to reclaim professional pride. Each post builds on the last, offering clarity, accountability, and a path forward for those ready to lead from within.