March 2025

Female emergency dispatcher wearing a headset, focused on communication at a call center.

Building Resilience: Training Dispatchers to Handle Traumatic Calls

Leave a Comment / Mental Health / Ted Adams

Dispatchers face emotionally intense calls that can leave lasting impacts. This article explores training strategies that prepare them to handle traumatic incidents while preserving their mental health and operational effectiveness. With insights grounded in industry standards and real-world experience, we offer tools, scripts, and best practices to help public safety professionals build resilience before, during, and after critical events.

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The Benefits of Integrated Emergency Management Systems for Dispatch and Fire Services

Leave a Comment / Technology / Ted Adams

Integrated Emergency Management Systems (IEMS) unify planning, communication, and response efforts across agencies—streamlining workflows between dispatchers and fire services. This post explores how these systems improve coordination, boost operational efficiency, and elevate dispatchers as key players in incident command structures.

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The Role of Leadership in Promoting Mental Health Among Dispatch Teams

Leave a Comment / Mental Health / Ted Adams

Leadership sets the tone for mental health in dispatch centers. This article explores how supportive supervision, transparent communication, and proactive strategies can significantly improve dispatcher well-being—transforming your center’s culture from reactive to resilient.

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Leading Through Change: Managing Transitions in Fire Dispatch Centers

Leave a Comment / Leadership / Ted Adams

Dispatch centers are evolving fast. This guide equips fire dispatch leaders with practical, proven strategies to manage change—from technology upgrades to protocol shifts—while maintaining team morale and operational strength.

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Data-Driven Decision Making: How Dispatch Centers and Fire Services Utilize Big Data

Leave a Comment / Technology / Ted Adams

Big data is transforming the way fire services and dispatch centers operate—powering smarter decisions, faster response times, and stronger leadership. Learn how public safety professionals can leverage data analytics to improve outcomes, allocate resources efficiently, and assert their role in strategic planning.

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Woman in emotional distress covering her face with her hand in a dark setting.

Mental Health First Aid: Training Dispatchers to Support Peers in Crisis

Leave a Comment / Mental Health / Ted Adams

Learn how Mental Health First Aid empowers public safety dispatchers to recognize crisis signs in peers, offer immediate support, and foster a culture of psychological safety. Discover actionable strategies to build stronger, more resilient teams inside your center.

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Cross-Disciplinary Training: Learning from Law Enforcement and EMS Dispatch Protocol

Leadership Metrics: Evaluating Performance in Fire Dispatch Centers

Leave a Comment / Leadership / Ted Adams

In high-pressure dispatch environments, leadership performance is often overlooked—until it fails. This post explores how to measure and improve leadership effectiveness in fire dispatch centers using proven KPIs, assessment tools, and real-world frameworks from trusted agencies like APCO, NENA, and FEMA.

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Firefighters advance hose lines during structure fire at night.

Building Trust: Strengthening Relationships Between Dispatchers and Field Responders

Leave a Comment / Leadership / Ted Adams

Dispatchers and field responders rely on each other—but building trust takes more than a radio check. This article explores practical strategies, grounded in ICS and industry standards, to improve collaboration between the comm center and the field. Learn how integrated training, mutual respect, and clear communication can transform your agency’s response effectiveness.

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